Frequently Asked Questions
We understand that a product recall can be a distressing and confusing situation, and often results in more questions than can be answered on our return process pages. Thus, we've compiled a listing of frequently asked questions regarding our product recalls to help you obtain the information you need, and to help you understand how we're working to resolve the current recalls—and working toward reducing future recall risks.
Frequently asked general questions

What have you done to ensure the quality of future toy production?
Since July 2007, RC2 has instituted several significant additional safeguards as part of our Multi-Check Toy Safety System to protect our toy quality.Click here to learn more about our Multi-Check Toy Safety System.

And, we're not finished - we continue to look for new ways to further improve toy safety.

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What should I do as a parent?
We urge you to check your children's products carefully to make sure that you have returned any recalled items to us. Prepaid U.S. shipping labels for the recalls, and help in identifying the recalled products are available on this website. You also may call our Consumer Care Center toll-free at (866) 725-4407 for assistance in identifying and returning the recalled products. If you believe your child has any health issues, please immediately consult your pediatrician or qualified health professional.

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Will there be more recalls?
While we hope that there won't be future recalls, if the need for a recall arises, we will move quickly to take action and notify consumers, just as we have in this instance. We believe the steps we've taken improve our ability to prevent future incidents.

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We hear a lot about "excess levels of lead" - what does that mean?
In the United States, toys and other articles intended for use by children are required to meet a regulatory standard for lead (16 CFR, Section 1303) established by the U.S. Consumer Product Safety Commission in 1977. The standard requires the concentration of "total lead" in any children's product not exceed 600 parts per million (PPM). In addition, the American Society for Testing & Materials (ASTM) has published a voluntary consensus standard (ASTM Standard F963-07) that establishes a 90-PPM maximum for what's called "soluble lead." While compliance with this standard is not obligatory, most U.S, manufacturers, including RC2, take steps to ensure that their products comply with this standard as well as with the mandatory standard for total lead.

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Frequently asked questions regarding specific recalls

Thomas Wooden Railway - Recall of Wooden Vehicles and Set Components FAQs
RC2 issued voluntary recalls on June 13 and September 26, 2007 of various Thomas & Friends Wooden Railway vehicles and wooden train set components sold at toy stores and various retailers nationwide.

Frequently Asked Questions related to Thomas Wooden Railway recalls

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The First Years - Recall of The First Years 3-in-1 Flush & Sounds Potty FAQs
RC2 issued a voluntary recall on December 6, 2007 of The First Years 3-in-1 Flush & Sounds Potty with either Wonderful World of Disney, or Disney Baby decorations sold at various retailers nationwide.

Frequently Asked Questions related to The First Years 3-in-1 Flush & Sounds Potty recall

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The First Years - Recall of The First Years Newborn-to-Toddler Reclining Feeding Seat FAQs
RC2 issued a voluntary recall on December 6, 2007 of The First Years Newborn-to-Toddler Reclining Feeding Seat sold at various retailers nationwide.

Frequently Asked Questions related to The First Years Newborn-to-Toddler Reclining Feeding Seat recall

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